Privacy Policy

App Name: Neurvora
Company Name: Neurvora Company
Website: neurvora.com
Support Email: info@neurvora.com

1. Introduction

Neurvora Company (“we”, “our”, or “us”) operates the Neurvora mobile application and related services. This Privacy Policy explains how we collect, use, store, and protect information when you use Neurvora.

Neurvora is designed to help users improve focus, mental readiness, cognitive performance, and daily routines through personalized digital tools. Neurvora is not a medical, diagnostic, therapy, or emergency service.

By using Neurvora, you agree to the collection and use of information as described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Account Information

When you create an account, we may collect information such as:

• Name or display name
• Email address
• Login credentials or authentication provider information
• User preferences
• Subscription or plan status, if applicable

App Usage Information

We may collect information about how you use the app, including:

• Features you use
• Sessions started or completed
• Focus routines, exercises, or activities completed
• App interactions
• Device language and general settings
• Error logs and crash reports

Personalization Data

To provide personalized recommendations, Neurvora may process information such as:

• Focus goals
• Routine preferences
• Self-reported mood, stress, readiness, or performance inputs
• Session feedback
• Progress history
• User-selected categories or habits

This information is used to improve your experience inside the app.

Device and Technical Information

We may collect technical data such as:

• Device type
• Operating system version
• App version
• Device identifiers used for analytics or crash reporting
• IP address
• General location based on IP address, if required for security or analytics

We do not use this information to identify you personally unless it is necessary for security, account support, or legal compliance.

3. How We Use Your Information

We use collected information to:

• Create and manage your account
• Provide app features and personalized experiences
• Track progress and show insights
• Improve app performance and stability
• Provide customer support
• Detect bugs, abuse, fraud, or security issues
• Manage subscriptions or access rights
• Comply with legal obligations

We may also use aggregated or anonymized data to understand how users interact with Neurvora and improve the product.

4. AI and Personalization

Neurvora may use artificial intelligence or automated systems to generate personalized recommendations, routines, summaries, or insights.

AI-generated content is provided for general self-improvement and productivity purposes only. It should not be considered medical, psychological, therapeutic, or professional advice.

You are responsible for evaluating whether any recommendation is appropriate for your situation.

5. Health and Wellness Disclaimer

Neurvora may include features related to focus, mood, stress, readiness, habits, or personal performance. These features are intended for general wellness and productivity purposes.

Neurvora does not:

• Diagnose medical or mental health conditions
• Provide therapy or medical treatment
• Replace professional medical advice
• Provide emergency support

If you are experiencing a medical or mental health emergency, contact local emergency services or a qualified professional immediately.

6. Sharing of Information

We do not sell your personal information.

We may share information only in limited situations, such as:

• With service providers who help us operate the app
• With analytics, hosting, authentication, payment, or crash-reporting providers
• When required by law
• To protect the rights, safety, or security of users, Neurvora Company, or others
• In connection with a business transfer, merger, or acquisition

Service providers are expected to process information only as necessary to provide their services.

7. Third-Party Services

Neurvora may use third-party services for:

• Authentication
• Cloud storage
• Analytics
• Crash reporting
• Payment processing
• Notifications
• AI-powered features

These third-party services may collect and process data according to their own privacy policies.

8. Data Storage and Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration.

However, no digital service can guarantee complete security. You are responsible for keeping your login credentials secure.

9. Data Retention

We keep your information only as long as necessary to:

• Provide the app and services
• Maintain your account
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Improve safety and security

When your data is no longer needed, we may delete, anonymize, or securely retain it as required by law.

10. Account Deletion

You may request deletion of your account and associated personal data.

To request account deletion, contact us at: info@neurvora.com

Please include the email address associated with your account. We may ask for additional information to verify your identity before processing the request.

Some data may be retained if required for legal, security, fraud prevention, payment, or compliance reasons.

For more details, see our Delete Account page.

11. Your Rights

Depending on your location, you may have rights to:

• Access your personal data
• Correct inaccurate data
• Delete your account or data
• Object to certain processing
• Request a copy of your data
• Withdraw consent where applicable

To exercise these rights, contact us at: info@neurvora.com

12. Children’s Privacy

Neurvora is not intended for children under the age required by applicable law. We do not knowingly collect personal information from children without appropriate consent.

If you believe a child has provided personal information, contact us and we will take appropriate action.

13. International Users

Your information may be processed and stored in countries other than your country of residence. By using Neurvora, you understand that your data may be transferred to and processed in other locations where our service providers operate.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make important changes, we may notify you through the app, website, or email.

The updated version will be effective when posted unless stated otherwise.

15. Contact Us

For questions about this Privacy Policy, contact us:

Neurvora Company
Website: neurvora.com
Email: info@neurvora.com